Terms of service.

Introduction

This website is owned and controlled by Emma Diaz. Please carefully read the terms and conditions which apply to all services or goods purchased through this website. By ordering any goods or services offered on this website you are agreeing to be bound by the terms and condition contained herein.

We reserve our right to make changes to these terms and conditions as required, as such we advise you check this page in case there have been changes since you may have last read them


  1. Delivery and Lead Times 

All lead times are defined under each product; however, we reserve our right to amend these where reasonably required to do so. If the lead time is longer than shown on our site, we will notify you at the earliest opportunity from orders being placed. 

Delivery will be carried out using a recognised courier dependent on location, size of order and products ordered. The best delivery method will be assessed on a case-by-case basis. It is vital that prior to delivery, you ensure all the details of your order are correct and suitable for your requirements. This includes delivery address, measurements and dimensions of the product and the living spaces through which the item must be moved (doorways etc). Failed delivery because of incorrect information may result in a non-refundable delivery charge.

Delivery charges include delivery to England, Wales and Scotland all other areas of the United Kingdom are excluded. For orders outside of the areas where delivery is included, we are happy to schedule delivery on a case-by-case basis and will provide a cost to deliver to areas, either following a product order or an enquiry request.  


  1. Cancellations

Cancellations of products or services must be made in writing before delivery. Due to the items being handmade once an order is placed, we reserve our right to seek recovery for any direct losses which are reasonably incurred as a direct result of a cancellation. The customer is responsible for ensuring all written cancellation requests are emailed to hello@byemmadiaz.com


  1. Returns Policy 

We take great pride in the quality of furniture which is hand crafted in the local area. If you wish to return an undamaged product, then this must be done within 14 days of delivery with the items in the same condition as they were in when delivered. All delivery costs for collection of returned units will be payable by the customer.

Delivery for returns can only be arranged by Emma Diaz and will only be arranged once associated costs have been paid for in full by the customer.  


  1. Complaints 

Please ensure that all goods are inspected upon delivery and any concerns are raised at the soonest opportunity following delivery. If in the unlikely event that you do wish to make any form of complaint then please contact us at the following email hello@byemmadiaz.com, explaining the details of the complaint.


  1. Aftercare

Do not use any chemicals or abrasive materials to clean any of the goods or products. Preferably use a dry microfibre cloth to wipe the surfaces. 

The paint finish will naturally show signs of fair wear and tear over time with use.



  1. General Conditions


  1. In the event that any of the provisions within these Terms and Conditions are deemed to be unlawful or unenforceable then the conditions will be enforced to fullest extent within the constraints of the governing law. The remaining portion of unenforceable conditions will be severed from this agreement. 

  2. If we suspect your orders are for the benefit of reselling or distributing goods as a dealer we reserve or our rights to refuse any orders where this is suspected.

  3. Products are handmade with natural materials including Edward Bulmer natural paint. As such each unit made is unique as there may be differences in some aspects of the appearance due to the use of natural products. 

  4. We reserve out rights to modify any of the contained information on our website in relation to all services without any prior notification at any time.

  5. Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

  6. All information, products, goods, services and designs on this website are property of Emma Diaz. No use elsewhere of any such information is permitted.


  1. Governing Law

These Terms and Conditions and any other agreement whereby any services or goods are provided by us to you will be governed in accordance with the laws of the United Kingdom.